Sunday, July 4, 2010

Process Approach!


There are very many advantages to the process approach. S.M.A.R.T goals, pilot areas, sixsigma, focus groups are a few of them. An unstated element to every process approach is that a sponsor somewhere sits in to bring about the systems perspective at every project review. The null hypothesis that is assumed here is sometimes proven false. The alternate brings about the issues of pursuing a single story!
Pre-1990 none of this mattered. We had what we wanted in the palm of our hands. Everything that mattered existed within stones reach...if not the process, atleast the neck that could be placed on the chopping board,if the process failed. Present day scenario is a lot rougher. You dont know who sits where, what is the culture, what is the language spoken, what time of day it is and who actually is the person accountable. This failure model is popularly referred to as the 'global model'. If this is the model that is implemented, then the single story no longer holds good. Multiple processes have to run in tandem and the reviews are measured against the system.
An household example of the systems approach. My geyser trips the home electrical unit every time I switch it on. When the plumber was asked to fix it, he said that he was currently unavailable and the short gap measure to make things work till he came over was to keep the water running while the geyser was on. This worked fine. The issue is, when the focus is only on the project and not of the system, we fail to see long term failure in the light of short term wins.
Our society is paying for water and the water problem is acute. The fix should have been :
1. either to stop using the shower and switch to bucket water
2. To use another bathroom till this was fixed.

On home ground, examples are so sinmple, they are usually attributed to just using your common sense. (which surprisingly fails more often that not)
In large organizations, every drop that is lost with bad decisions and with approaches that dont look at the system in its entirety, costs!Costs the company &bleeds it!

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